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Unassigned Waypoints (Orange Waypoints)

Written by Support

Unassigned Waypoints

Not all Waypoints can be assigned to the sequence. These Waypoints have been removed from the Sequence – for the following reasons:

  1. Due to Timeframes:

    - Timeframes that can no longer be reached in the given time.

    - This can also be the case if the Timeframe could theoretically still be reached, but adherence to the Timeframe would prevent adherence to another time frame.

    - This usually happens if timeframes have been defined for each Waypoint.

    - Usually this can be fixed by adjusting the timeframe to a more realistic time period.

  2. Due to excessive distance

- Waypoints that are too far away from the usual radius of the depot.

- E.g. Parcels that have ended up in the wrong Depot or a technical error in the address data.

- In most cases this can be fixed by correcting the address data

Support

For any further support you can message us in the app

Accessibility Mo-Fr 7-18 Hrs

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