Your Smart Insights KPIs give you a clear, real-time picture of daily tour performance, driver efficiency, and customer satisfaction using your scanning and route data. Here is the straightforward breakdown of how each metric is measured so you can keep your operations running smoothly.
Core KPI Definitions & Calculations
Parcels per tour per day
Calculation: Total parcels handled ÷ Total completed tours in a day.
What it tells you: The average workload handled per tour.
Waypoints per hour
Calculation: Total waypoints closed ÷ Productive delivery time (from 1st scan to last scan).
What it tells you: Route productivity based on active delivery time, excluding travel to and from the depot.
Delivery time
Calculation: Total time between the first parcel scan and the last parcel scan.
What it tells you: How long drivers spend actively delivering on the road.
Tour trackability
Calculation: (Bettermile tours rated Good or Medium tracking quality ÷ Total Bettermile tours) × 100.
What it tells you: The percentage of your active Bettermile-driven tours that are properly trackable.
Tracked parcels ratio
Calculation: (Parcels with at least one consignee interaction ÷ Total parcels on Bettermile tours) × 100.
What it tells you: The percentage of parcels where the consignee actively interacted with the tracking to follow their delivery.
Delivery success rate
Calculation: (Successful deliveries, pickups, and collections ÷ Total jobs) × 100.
What it tells you: The percentage of all scheduled jobs (deliveries, pickups, and collections) that were completed successfully.
Sequence fidelity
Definition: Measures how closely drivers follow the calculated route sequence shown in the Bettermile app.
Calculation: It is the ratio (expressed as a percentage) of how frequently the driver chooses to follow the sequence to the next suggested waypoint over the entire tour.
What it tells you: It indicates the driver's adherence to the dynamic app sequence. High sequence fidelity usually leads to greater operational efficiency and better tracking quality for consignees.
Accessing Smart Insights
1. Log In to the Back Office
Access the Bettermile Back Office using your credentials.
Ensure your user profile has the appropriate permissions (e.g., Depot Manager or Country Management) to view aggregated data.
2. Navigate to the Main Dashboard
Upon logging in, you will land on the General Overview or Depot Dashboard.
If you are at the organization level, ensure you are in the Organisation Key Statistics view.
3. Locate the Smart Insights Section
Look for the AI-generated summary panel, usually positioned on the right side of the dashboard, under the Weather forecast window.
These insights provide short, factual summaries of KPIs like Tour Trackability, Waypoints per Hour, and Delivery Success Rate.
Support
For any further support you can contact us here:
Email: support@bettermile.com
Accessibility Mo-Fr 7-18 Hrs