How does it work?
There are 3 tabs:
General Overview: important for understanding the tours category and its evolution
Tracking overview: analysis of clicks, emails sent, customized deliveries, star rating and their route cause
Tables: table aggregating tour category on a daily-, monthly basis
All tables and graph can be downloaded in Excel or CSV
General Overview
Bettermile Tours: Maximum Active BM Tours of the last weeks
⚠️ On Mondays there will be no data as there are no deliveries on Sunday!Tours Trackability: Percentage of Good&Medium Tours
App Usage: Average Time spent on the Bettermile App
RTT Categories - Evolution: The total number of medium, blocked and good tours for the days of the previous weeks
BM problem areas: Most common tour recommendations on blocked tours
Average timeframes on tours: Average time frames of routes per source
Time Frames Success Rate: Time frames success rate per source
Tracking Overview
Star Rating: The average star rating in the period
Consignee interactions: Number of consignees with interactions and clicks
Clicks per consignee: Average number of clicks per consignee
Customized deliveries: Customized deliveries among all tracked parcels
Root cause distribution: Root causes distribution between real time tracking issues and others
Tables
Consignee Review Table: Reviews of consignees with Route Number, Subcontractor name and Parcel Number
Daily Tour Table: A report of the drivers daily performance
Monthly Tour Table:A summary of the number of blocked, medium, and good tours the driver has had over the last four weeks, or for the time frame you have specifically chosen
