Here is the explanation of the shown data:
First activity: First login
Last activity: Last Logout
Activity period: Time between login and logout
App activity: Bettermile as the main application in the foreground (smartphone is not locked).
RTT-Category: Tours are divided into categories based on the average deviation of the ETA and the delivery time in minutes
ETA/ATA day: The average deviation between the expected and the actual delivery time in minutes for the chosen day.
For more displayed KPI's you can click on the following:
Some data is only available on the next day, as follows:
Emails sent: Number of e-mails sent to consignees to track their parcels.
Recipient calls: Number of views by the consignees.
ETA/ATA day: Average deviation between the estimated and actual delivery time in minutes for this day.
RTT Category: you also can see the Tour's live tracking category.
The category is evaluated by the average deviation of ETA/ATA over a certain time period.
The Tour classification is divided into 3 colors: Good (blue); Medium (yellow) and Blocked (red).
Good (blue):The Average ETA/ATA is less than 45min (in absolute numbers)
Medium (yellow): The average ETA/ATA is between 45min to 90min (in absolute numbers)
Blocked (red): The average ETA/ATA is more than 90min (in absolute numbers)
The number you see indicates the average deviation from the Bettermile sequence in minutes that was calculated based on the last 7 days. This KPI, helps you to analyze the driver's behavior and also observe the driver over a longer period whether something improves. Therefore, it may take a few days to change the category.
Next to blocked tours, you can also find Tour Recommendations in the form of various icons. These offer you a more direct idea of what could be done differently to improve the RTT-Rating and are customized to the tour-specific behavior of the driver. Simply hover over them with your mouse to see what each icon recommends! (For more information regarding Tour Recommendations click here)Characteristics of the Better Tracking Categories
Good tour
✅ Deposit permission granted
✅ Delivery directly to neighbor allowed in advance
✅ Consignee is tracking the parcel and knows when to expect it
✅ Faster delivery and happy customers
✅ Green Tours receive the best ratings by the consignees
Medium Tour
✅ Deposit permission granted
✅ Consignee is tracking the parcel but time frames are large
✅ Delivery directly to neighbor allowed in advance
❌ Fast delivery
Blocked Tour
❌ Deposit permission granted
❌ Delivery directly to neighbor allowed in advance
❌ Consignee is tracking the parcel and knows when to expect it
❌ Faster delivery and happy customers
Support
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