Event capacity limits the total number of places available across all counting items in one Ticket Sales form. It is useful when your venue has one overall limit but you sell several admission ticket types, such as General Admission, VIP, and Weekend Passes.

Event capacity is optional. Leave it blank if your event does not need one shared attendance limit.

The limit belongs to the Ticket Sales form you are editing. It does not combine attendance across separate Ticket Sales forms.

You need:

Event capacity applies only to Ticket Sales forms. It is separate from the availability of an individual ticket and from limits placed on each customer.

The capacity must be a whole number. Leave the field blank, select Remove limit, or clear the setting if attendance should be unlimited.

You can also manage this from the Ticket Sales form's Settings area under Event capacity.

Each ticket or add-on has a Counts toward event capacity setting in its Availability section.

The default behaviour is:

Turn the setting off for items that do not admit another person, such as merchandise, parking, donations, or other extras. Turn it on when an add-on should use one of the event's available places.

Changing this setting after sales have been made takes effect immediately:

Beventi shows a warning before you save when existing sales will change the number of places used.

If a bundle contains more than one admission ticket, one bundle sale uses the number of admission places included in that bundle. For example, a couples bundle containing two admission tickets uses two places.

These settings control different limits:

When more than one limit applies, the lowest available limit controls what the customer can select.

For example, your venue may have an event capacity of 250, while VIP tickets have an availability of 30. Beventi stops VIP sales after 30 VIP tickets are sold, even if the event still has places available. It also stops all ticket types that count toward capacity when the shared total reaches 250.

Open the Ticket Sales form and select View Sales to see the Event capacity summary. It shows the number of places used against the total capacity, such as 180 / 250 places.

The capacity summary is also shown in the stock view. It updates as counting tickets and bundles are sold, cancelled, or refunded, and when you change whether an item counts toward capacity.

The places-used figure shows completed sales. A customer who has started payment may temporarily hold places, so the number currently available to other customers can be lower than the capacity minus places used.

When the event reaches its capacity, Beventi emails the Ticket Sales form owner. If places later become available and the event fills again, another capacity-reached email can be sent.

Beventi uses the remaining event capacity together with each item's own availability.

Adding a ticket to a cart does not permanently guarantee the place. Beventi checks the shared capacity again when payment is attempted to protect against two customers buying the last places at the same time.

If capacity changes before payment is completed, the customer is returned to ticket review and sees either:

The message confirms You have not been charged and offers Adjust my order or Browse other events.

You can raise, lower, or remove the event capacity at any time.

Review the places used figure before lowering the capacity. Lowering the limit does not cancel or refund existing orders.

When an admission ticket is cancelled or refunded through a workflow that restores its sold quantity, its place is returned to the shared event capacity.

Cancelling an order and refunding its payment are separate actions. Follow the current refund and cancellation guidance when money also needs to be returned.

An event venue allows 300 people. The organizer sells:

Set Event capacity to 300. Leave Counts toward event capacity on for General Admission, VIP, and the couples bundle. Turn it off for parking and merchandise.

The event stops accepting counting ticket sales when 300 attendance places are used, even if the individual General Admission or VIP availability is higher. Each couples bundle uses two of the 300 places.

What happens if I leave event capacity blank?

The shared event capacity is unlimited. Individual Number available, customer limits, and maximum-per-order limits still apply.

Why does a ticket show as sold out when its own availability has not been reached?

The shared event capacity may be full. A ticket can be unavailable because either its own availability has been reached or the event has no attendance places left.

Can I exclude merchandise or parking from event capacity?

Yes. Edit the item and turn off Counts toward event capacity.

Can I make an add-on count toward capacity?

Yes. Edit the add-on and turn on Counts toward event capacity if each sale should use an attendance place.

Why did the places-used total change when I edited a ticket?

Changing Counts toward event capacity applies to tickets already sold as well as future sales. Beventi updates the total immediately.

Why are fewer places available than the Event capacity summary suggests?

A customer who has started payment may be holding places temporarily. The Event capacity summary shows completed sales, while customer availability also protects active checkout attempts. If payment is not completed, those places become available again after the checkout hold is released.

Does removing a ticket from sale free its previously used places?

No. Removing a ticket from sale stops future purchases but does not change attendance already sold. Cancel or refund the relevant order through the correct workflow if its place should be returned.

Can two customers try to buy the final place?

They can reach checkout at a similar time, but Beventi checks capacity again before completing payment. The customer who no longer has enough places available is asked to adjust their ticket quantity, and that capacity check does not capture their payment.

Does cancelling a ticket automatically refund the customer?

No. Cancellation and payment refund are separate actions. Restoring the cancelled ticket can return its place to capacity, but use the approved refund process if payment also needs to be returned.

Can I lower the capacity below the number of places already used?

Yes, but no further counting tickets can be sold until the capacity is raised or enough places are returned through cancellations or refunds. Existing orders are not changed.