Schedule availability depends on the organizer's program and your access to the event. Start by reconnecting to the internet and reopening the event in the app.
There is no Schedule tab
The event may not have a schedule available in the app yet. Check that you opened the correct event and contact the organizer if they have told you the program is available.
The schedule says it is for ticket holders
Sign in to the account associated with your event booking and reopen the event while online. If you already have a ticket and still cannot view the program, contact support with the event name and booking reference. Avoid buying another ticket just to troubleshoot access.
A session has a lock icon or limited details
Some sessions have restricted access. You may see a session's title and time without its description or other details. Ask the organizer about the access requirements for that session.
Some sessions may be intended for a different audience and will not appear in your program.
The list is empty or a saved session is missing
Choose All, clear search and filters, and check the other event dates. My schedule only shows sessions you have saved. If the session still does not appear, reconnect and reopen the schedule to check for updates.
The details look outdated
An offline schedule shows the last copy loaded on the device. Reconnect and reopen the event schedule. Your phone's separate calendar entries also need to be updated manually when a session changes.
Contact support
If the issue continues, include the event name, session title if relevant, your app version and device type, and a screenshot of the message. Say whether you were online and whether you were signed in when it happened.