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What should I do if I forget my password?

Updated over 3 months ago

You can reset your password by following the steps below:

Step 1

Click "Login".

Step 2

Select "Forgot Password".

Step 3

Fill in the required information:

a. Enter the verification code shown in the box

b. Enter your registered phone number

c. Click "Request OTP"

- The OTP will be sent to your registered phone number

- Please ensure your network connection is stable

d. Enter the OTP

e. Click "Submit" to set a new password

Important Reminders:

1. If your registered phone number is no longer in use, please contact our Live Chat support. Our 24/7 support agents will verify your account and help reset your password manually.

2. Our Live Chat support agents will never ask for your login password.

Please do not share your password to keep your account secure.

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