After you contact Live Chat, your case will be forwarded to our account verification team for review.
If you genuinely do not receive the OTP through the automated call, our verification team will send the OTP to you via your registered WhatsApp number.
This WhatsApp OTP method is used strictly as a backup when the OTP call fails, for account security purposes.
Please note:
- The WhatsApp number must be the same as the phone number registered on your account.
Our team will guide you step by step until the password reset is completed successfully.
Gentle Reminder:
- Please ensure your internet connection is stable.
- Avoid requesting multiple OTPs, as this may delay the delivery of new codes.