There are several possible reasons why you may be unable to reset your password:
1. Incorrect registered phone number
The phone number entered does not match the one registered on your account.
2. OTP expired
The OTP was not entered within the valid time period and has expired.
3. OTP entered incorrectly
The OTP must be entered exactly as received.
4. Too many OTP requests
Requesting OTPs too frequently may temporarily block new requests.
5. Network or connection issues
An unstable internet or mobile network can prevent OTP delivery or submission.
6. Account temporarily restricted
Your account may be temporarily restricted due to security checks.
7. Suspended or closed account
Password reset is unavailable for suspended or permanently closed accounts.
8. System maintenance
Password reset services may be unavailable during scheduled maintenance.
9. Incorrect verification code
The verification code shown on the screen was entered incorrectly.
If you are still unable to reset your password, please contact our 24/7 Live Chat support. Our support team will verify your account and assist you with the reset.