Chargebacks are pulled from the account immediately (i.e. next day) when a transaction is disputed. This is standard across the payment industry. The funds that are in dispute are then held in an escrow essentially for a period of 15 days while the dispute process takes place. After the 15 day period has elapsed, if no dispute is made, the funds are returned to the customer. If the chargeback is disputed, and the case is won by the merchant, the funds are then returned to the merchant – otherwise if the results of the dispute are insufficient, the funds get directed to the cardholder.
To respond to a dispute, follow the instructions below:
o Electronically dispute the charge at www.businesstrack.com
Merchant must be registered on BusinessTrack in order to dispute
o Contact the Fiserv/FD North Retrieval Desk
o Fax your response of documentation related to the Chargeback directly to the Fiserv chargeback dispute service
BirdEase does not handle any funds internally and cannot respond on behalf of merchants, so if you have any questions regarding the status of a dispute, or have any questions as to how to respond to a dispute, please reach out to the Fiserv chargebacks team listed above to discuss the case.