Our checkout defaults to the fastest delivery method, which is a paid tracked service. Free shipping doesn't automatically select itself — you'll need to choose it manually.
How to select free shipping
When you reach the shipping step at checkout, look through the available shipping options. If your order meets the free shipping threshold for your country, you'll see a free option listed — just select it before completing your order.
What's the difference?
Free shipping — slower delivery, untracked
Paid shipping — faster delivery with full tracking throughout transit
Not seeing a free option at all?
Check that your order total meets the free shipping threshold for your country. You can find the full list of thresholds in our shipping rates and delivery times article.