If your order was cancelled and you didn't cancel it yourself, the most common reason is an issue with a custom or personalised design.
Common reasons we cancel orders
A name or text field was left blank in the personalisation
Photos were missing or incomplete in the design
The uploaded image quality was too low to print clearly
The artwork contained trademarked or copyrighted content that we can't produce
Check your email
When we cancel an order, we send a separate email explaining the specific reason. Check your inbox and spam folder for this email — it will have the details of what went wrong.
Can't find the email?
Get in touch with your order number and we'll look up the reason and let you know.
Want to reorder?
You're welcome to place a new order with an updated design. If you need help with the design, just let us know and we can advise on what needs changing.