If your personalisation is missing or incorrect, what happens depends on where the error came from.
If the error was on our end (production/printing mistake)
This includes things like: personalisation that failed to print, incorrect text or images printed due to a production error, or wrong colour/placement during manufacturing.
We'll replace the case for free or issue a full refund — just get in touch with your order number and photos showing the issue.
If the error was in the details you submitted
This includes things like: typos or spelling mistakes in text you entered, uploading the wrong image, choosing the wrong design option, or uploading a low-quality image that didn't print well.
Since we print exactly what's submitted, these aren't manufacturing defects. However, we want you to be happy with your case:
UK customers: you can return the case through our returns portal within 60 days for a refund or store credit, then reorder with the correct details
International customers: we can offer store credit worth 40% of your order value so you can reorder with the correct details without the hassle of return shipping
Not sure whose error it was?
Get in touch with your order number and photos. We'll check the original design submission against what was printed and work out what happened.