If you've linked your brokerage and recently made a trade but noticed it has not been reflected in your portfolio on Blossom, here's what you can do:
Step 1.
Trades typically should be reflected on the app within 1 hour, but can sometimes take up to 24 hours to populate. Our backend does a refresh every night, so usually the problem will be solved within this time frame.
Step 2.
If its been past 24 hours, and your trades have still not populated in your Blossom portfolio, please try to de-link and then re-link your brokerage account.
To de-link your brokerage, go to Settings > Your Investments > Select the red button in the top right corner.
Once you've disconnected your brokerage, please follow the flow to link your brokerage again. Please wait up to 1hr to see if your portfolio refreshes from the reconnection.
Step 3.
If the trade has still not reflected after reconnecting your brokerage again, this means there is a deeper bug causing the issue. Please send us a message through Settings > Get Help, where we will respond within 24 hours. We will escalate it to our Development team to investigate, which may take 1 week+ depending on the complexity of your case.
Thank you for your patience and for being a part of the Blossom community 💙