How to edit your chain settings

In this article, you will learn how to edit your chain settings in the control panel. Here you can manage the overall settings for your entire chain, including branding, member rules, booking settings, payments, communication, integrations, and other features.

Changes made on this page apply to the entire chain and may affect all connected gyms.

The settings page is divided into multiple sections. You can review and update the relevant settings before saving your changes at the bottom of the page.

This section is used to configure how your chain appears to members in the app, booking pages, and other areas of the system.

Chain name
Enter the name of your chain or company.

CVR number
Displays the registered company/VAT number. This field cannot be edited here.

Subscription
Displays the current subscription level. This field cannot be edited here.

Logo
Upload your chain logo.

Requirements:

Primary and secondary brand colors
Set the colors used for branding in the app and booking experience.

Colors must be entered in HEX format, for example #FF5500.

Check-in message
Add a message shown to members when they check in to a class.

App links and public links
Here you can view and copy links for:

Some links are read-only and can only be copied.

Here you control what information members must provide when creating an account.

You can enable requirements for:

If identity verification is enabled, additional settings will appear for verification rules and age limits.

Here you configure rules for class bookings.

You can set:

You can also enable restrictions for:

Here you manage rules related to class check-ins.

You can enable:

When enabled, additional time settings will appear.

Here you configure cancellation rules and automatic class cancellation.

You can enable:

In this section, you can configure fees for members who do not comply with your booking and attendance policies. These fees can help reduce no-shows and ensure that class spots are used efficiently.

Enable this option if members should be charged a fee when they check in after the time defined as an on-time check-in.

Late Check-In Fee Amount
Enter the amount that should be charged for late check-ins.

Example:
If the fee is set to 25 DKK, members will be charged 25 DKK when they check in late for a class.

Enable this option if members should be charged a fee when they book a class but do not attend.

No-Show Fee Amount
Enter the amount that should be charged for no-shows.

Example:
If the fee is set to 50 DKK, members will be charged 50 DKK when they fail to attend a booked class without cancelling.

Enable this option if members should be charged a fee when they cancel a booking after the cancellation deadline has passed.

Late Cancellation Fee Amount
Enter the amount that should be charged for late cancellations.

Example:
If the fee is set to 25 DKK, members will be charged 25 DKK when they cancel after the cancellation deadline.

Enable this option to allow fees to be paid using credits from a member's active punch card instead of a monetary charge.

When enabled, the system will automatically attempt to deduct the required number of credits from the member's punch card whenever a fee is incurred.

Fees are only charged when the corresponding fee option is enabled.

Rules for late check-ins and late cancellations depend on the time limits configured under Check-In & Attendance and Cancellation Rules.

Changes made in this section apply to the entire chain and affect all associated locations.

Here you manage financial settings.

You can configure:

You can also enable:

Here you control what members can purchase online.

You can enable purchases of:

Here you configure communication with members.

You can manage:

You can also enable:

Here you enable or disable features available to members.

You can manage:

Here you connect your chain with external systems.

Examples:

Some integrations require a Premium or Platinum subscription.

Here you manage integrations for your website.

You can:

Important:
A new API key is only shown once. Copy it immediately after creation.

When you have finished updating your settings:

The system will:

"I cannot save changes"

Make sure all required fields are completed.

Common issues:

"Some integration fields are locked"

Some integrations require a Premium or Platinum subscription.

"My logo was not uploaded"

Check that:

"I cannot find my email templates"

You must first create email templates under Email Templates in the control panel.

"I received an error after saving"

Read the error message shown on the page.

If the issue continues, contact support with the error message.