Placeholders
Placeholders are dynamic values that the system replaces with the correct information when the email is sent. Type them directly in the subject or content field.
Placeholders always available:
{{MEMBER_FIRSTNAME}}: The member's first name.
{{MEMBER_LASTNAME}}: The member's last name.
{{MEMBER_EMAIL}}: The member's email address.
{{CENTER_NAME}}: The center's name.
{{CENTER_PHONE}}: The center's phone number.
{{CENTER_EMAIL}}: The center's email address.
Name
Enter a descriptive name for the template. The name is for internal use only and is not shown to members.
Name (required): A unique and descriptive name for the template.
Type
Select which type of email the template will be used for. The type determines when the email is sent and which type-specific placeholders are available.
Type (required): Select one type from the list.
The available types are:
Booking Confirmation: Sent when a class is booked.
Booking Cancellation: Sent when a booking is cancelled.
Booking Reminder: Sent as a reminder for an upcoming booking.
Waitlist Confirmation: Sent when a member joins the waitlist.
Waitlist Promotion: Sent when a member is moved from the waitlist into the class.
Ticket Confirmation: Sent when a ticket for an event is purchased.
Membership Welcome: Sent when a new membership is created.
Membership Renewal: Sent when a membership is renewed.
Membership Expiry Reminder: Sent when a membership is about to expire.
Password Reset: Sent upon a request to reset the password.
Invoice: Sent with invoice details.
Receipt: Sent as a receipt after payment.
General: General template for manual sending.
Subject
Enter the subject line of the email. You can insert placeholders in the subject line.
Subject (required): The subject text the recipient sees in their inbox.
Content editor
Write and format the email content using the editor's tools. You can insert placeholders, add images, and format the text.
Attachments
You can attach files to the email by clicking the upload area or dragging files there.
File type (optional): PDF, DOCX and other document formats are supported.
Save
Click Create to save the template. The template is now ready for use in the system.
Placeholders by type
In addition to the always-available placeholders, each type gives access to additional placeholders:
Booking Confirmation: {{CLASS_NAME}}, {{CLASS_DATE}}, {{CLASS_TIME}}, {{TRAINER_NAME}}, {{LOCATION_NAME}}.
Booking Cancellation: {{CLASS_NAME}}, {{CLASS_DATE}}, {{CLASS_TIME}}.
Booking Reminder: {{CLASS_NAME}}, {{CLASS_DATE}}, {{CLASS_TIME}}, {{TRAINER_NAME}}, {{LOCATION_NAME}}.
Waitlist Confirmation: {{CLASS_NAME}}, {{CLASS_DATE}}, {{CLASS_TIME}}.
Waitlist Promotion: {{CLASS_NAME}}, {{CLASS_DATE}}, {{CLASS_TIME}}, {{LOCATION_NAME}}.
Ticket Confirmation: {{EVENT_NAME}}, {{BEGINS_DATE}}, {{BEGINS_TIME}}, {{LOCATION_NAME}}, {{TICKET_TYPE}}.
Membership Welcome: {{MEMBERSHIP_NAME}}, {{MEMBERSHIP_START_DATE}}, {{MEMBERSHIP_PRICE}}.
Membership Renewal: {{MEMBERSHIP_NAME}}, {{MEMBERSHIP_RENEWAL_DATE}}, {{MEMBERSHIP_PRICE}}.
Membership Expiry Reminder: {{MEMBERSHIP_NAME}}, {{MEMBERSHIP_EXPIRY_DATE}}.
Password Reset: {{RESET_LINK}}.
Invoice: {{INVOICE_NUMBER}}, {{INVOICE_DATE}}, {{INVOICE_TOTAL}}, {{INVOICE_DUE_DATE}}.
Receipt: {{RECEIPT_NUMBER}}, {{PAYMENT_DATE}}, {{PAYMENT_AMOUNT}}, {{PAYMENT_METHOD}}.
General: No additional placeholders.
Need help?
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