Create a New Newsletter

1. Enter the subject

Subject (Required): The subject line of your newsletter. This is what recipients see in their inbox, so make it clear and compelling.

2. Use placeholder variables (optional)

Below the subject field you will see a list of variables you can use in your newsletter content. These are automatically replaced with real data for each recipient when the newsletter is sent.

{{FULL_NAME}}: The member's full name

{{FIRST_NAME}}: The member's first name

{{LAST_NAME}}: The member's last name

{{CHAIN_NAME}}: The name of your gym / centre chain

You can type these variables directly in your email content. They work in the drag-and-drop editor as well as in text blocks.

3. Design the email content

Below the variables list you will find a drag-and-drop email editor. Use it to build your newsletter visually — add text blocks, images, buttons, columns, and more. You can drag elements from the panel on the right side onto the canvas. To add an image, the editor uploads it automatically through the system's image service. If you are editing an existing newsletter, your previous design loads automatically. The editor needs a moment to initialise. The Create button stays disabled until the editor is ready.

4. Add attachments (optional)

Below the editor, click or drag files into the Attachment upload area. Accepted file types: PDF, Word documents (.doc, .docx), OpenDocument text (.odt), and plain text files. There is a maximum file size limit per attachment. If your file is too large, the system will show an error. To remove an attachment, click the delete button on the file.

5. Select centres

Available in centres (Required — at least one): Select which centre locations should receive this newsletter. The default is your currently selected centre. Check all relevant ones.

Open the dropdown and select the centres you want to include. You must select at least one centre, otherwise the form cannot be submitted.

6. Set the send time

Send time (Required): The date and time when the newsletter should be sent. Uses 24-hour format.

Click the field to open a date and time picker. Select the day first, then set the hour and minute. The default is the current date and time. Adjust it to schedule the newsletter for the future.

7. Select a send category

You must select exactly one of the three options below. They control which members receive the newsletter. Switching one option on automatically switches the others off.

Is critical (No — but one must be selected): Sends to all members with an active membership or a membership on hold, regardless of whether they have allowed newsletters. Use this only for important communications.

Is marketing (No — but one must be selected): Sends only to members who have allowed newsletters, even if they do not have an active membership. Good for promotional content.

Is general (No — but one must be selected): Sends only to members who have allowed newsletters and have an active membership or a membership on hold. This is the default and the safest choice for regular updates.

Important: At least one of these three toggles must be switched on. If none is selected, the form shows a validation error. Is general is switched on by default.

8. Save / Submit

Click the Create button at the bottom right of the form. The button is disabled while the email editor is still loading — wait until it becomes clickable. The system will validate all your input, export the email design as HTML and JSON, create the newsletter entry, upload your attachments (if any), and navigate you back to the previous page. You will see a green "Creation successful!" notification.

Contact us via the chat in the bottom right corner, and we will help you further.