How to get here
Click Member directory in the left menu.
Find the member you want to open.
Click the member's name.
You are now on the member profile.
Step-by-step guide
Overview of the tabs
At the top of the page you see the member's cover image, profile picture, name and relevant information. The profile is divided into five tabs: Profile: Personal details, settings, notes, communication and activity. Memberships: Active and previous memberships, waiting lists and contracts. Training: Training data, programmes, bookings and personal training. Billing: Invoices, fines, credit balance and payment methods. Documents: Personal and shared documents (Premium and Platinum only). The selected tab is saved in the URL so you can share a direct link to a specific section.
The Profile tab
The Profile tab is the default view. It shows statistics (attendances, training sessions, credit balance, door access, identity verified, payment method), personal details (address, email, phone number, date of birth, sub-accounts) and account settings (language, newsletter, anonymous status, calendar sync, password).
Notes
Notes are used for internal comments visible only to staff. Click + in the notes section, write your note, optionally attach a file, and click Add. Notes are shown with the newest first.
Communication
You can send an SMS (enter the message and click Send) or an email (fill in subject and content, click Send) directly to the member.
Activity timeline
The timeline shows all activities related to the member. Filter by All, Emails, SMS, Notifications or Notes. New activities load automatically as you scroll.
Action menu
Click the three dots in the top right to open the action menu: Payment gateway: Opens the member at the payment provider. Calendar link: Copies the member's calendar link. Reset door access: Updates the member's access. Verify identity: Starts identity verification. Reset password: Sends a new password to the member by email. Promote to staff: Creates the member as a staff member. Edit: Opens member editing. Delete: Permanently deletes the member.
Promote to staff
Select Promote to staff from the action menu. After creation, the staff member must log out and back in on all systems (dashboard, mobile app and other systems) for the new roles and permissions to take effect. This also applies when changing existing roles.
Verify identity
Select Verify identity from the action menu. Fill in the date of birth and type of identity document, then click Verify identity. If the date of birth changes, you are asked to confirm the change.
Reset password
Select Reset password from the action menu and confirm the action. The system sends a new password to the member by email.
Delete member
Select Delete from the action menu and confirm the action. Deletion is permanent and cannot be undone.
Do you need help?
Contact support and include information about:
The member's name and email
What you were trying to do
When the problem occurred