What This Screen Does
This is where you update an existing drop-in type (a pay-per-visit membership card). Think of it like editing the details on a pre-paid pass that your members buy to visit your gym a set number of times. You can change the name, how many visits it includes, pricing options, which classes it grants access to, and more. Once you save, the changes take effect immediately.
How to Get There
Open the dashboard.
In the left-hand menu, click Drop in type.
Find the drop-in type you want to edit in the list.
Click on it to open the detail view, then click the Edit button (or click directly on the edit icon if available).
You are now on the Edit Drop-In Type screen.
Step-by-Step Guide
1. Basic Information
This section covers the core details that describe the drop-in type to your members.
Name
Field | Required | What to Enter |
Name | Yes | The display name of this drop-in type shown to members (e.g. “10-Visit Pass”). |
Short Description
Field | Required | What to Enter |
Short Description | No | A brief summary displayed alongside the name in lists and cards. You can write up to a few sentences. |
Cover Image
You will see a cover image uploader.
Click on it to select an image from your computer.
The image will be cropped to a 4:3 aspect ratio.
One cover image is required. If the drop-in type already has one, it will be shown here.
Accepted formats include JPEG, PNG, and GIF.
Field | Required | What to Enter |
Cover Image | Yes | An image representing this drop-in type. Must be a single image file within the allowed size limit. |
Description
Use the rich-text editor to write a full, detailed description of this drop-in type.
This can include benefits, features, terms, and anything a member should know before purchasing.
Basic formatting (bold, italic, lists, links) is supported.
Field | Required | What to Enter |
Description | Yes | A detailed description of the drop-in type, including benefits and features. |
Contract
Field | Required | What to Enter |
Contract | Yes | Select the legal contract template that members must agree to when purchasing. Pick one from the dropdown list. |
2. Properties
These settings control how the drop-in type behaves in your system.
Field | Required | What to Enter |
Product Code | No | An internal product code for your own records and reporting. |
Product SKU | No | A Stock Keeping Unit identifier for inventory management. |
Number of clips | Yes | How many visits or entries this drop-in card includes. Must be at least 1. |
Validity in days | Yes | The number of days from the purchase date until this drop-in card expires. Must be at least 1. |
Account number for bookkeeping | No | The account number used when exporting financial data to your accounting system. |
Toggles
Toggle | Required | What It Does |
Publicly available | No | When enabled, this drop-in type is visible in your online store and member portal. Enabled by default. |
Has access to door system | No | When enabled, members with this drop-in type can unlock doors using the access control system. Enabled by default. |
Limit training hours | No | Restrict when members can access the facility by setting specific training hours. Only available on Premium or Platinum subscription plans. |
Allows training in all gyms | No | When enabled, members can train at any gym location in your chain, not just the one where they signed up. Disabled by default. |
Counts towards global limit | No | Include this drop-in type when calculating total active memberships against your global limit. Only shown if a global maximum is configured. Enabled by default. |
Limit Lock Access
Field | Required | What to Enter |
Limit lock access | No | Toggle this on to restrict which doors or locks members can open with this drop-in type. Only shown if locks are configured in your system. |
Lock ID | Yes (if limit lock access is on) | Select one or more locks from the dropdown. Members will only be able to access the selected locks. |
3. Training
These settings control how members book classes with this drop-in type.
Field | Required | What to Enter |
Maximum number of active bookings | No | How many upcoming classes a member can be registered for at the same time. Leave empty for no limit. |
Days in advance for bookings | No | How many days ahead members can book classes (e.g. 7 means they can book up to one week ahead). Leave empty for no limit. |
Maximum number of bookings | No | Total number of classes a member can book within the selected training limit period. Leave empty for no limit. |
Training limit period | No | The time period over which the maximum bookings limit is calculated (e.g. Monthly, Weekly). Only shown if you entered a maximum number of bookings. |
Allowed classes | No | Select which class types members can book. Leave empty to allow access to all classes. |
4. Training Hours (Optional)
This section only appears if you enabled Limit training hours in the Properties section.
Each row represents a time window when members with this drop-in type can access the facility.
For each row, set:
Field | Required | What to Enter |
Day of week | Yes | The day this training window applies to (Monday through Sunday). |
Open | Yes | The time when access starts (24-hour format). |
Closed | Yes | The time when access ends (24-hour format). |
Click Add opening hour to add more time windows.
Click the red X button next to a row to remove that time window.
If no training hours are set, the system uses the gym’s default opening hours.
5. Communication
Field | Required | What to Enter |
Welcome email | Yes | The email template sent to members when they purchase this drop-in type. Only templates of the “Drop In” type are shown in the dropdown. |
6. Pricing
Since you are editing an existing drop-in type, the Regular Price, VAT rate, and Available in gyms fields are not shown. These were set when the drop-in type was first created. To change pricing, manage prices from the drop-in type’s detail view.
Field | Required | What to Enter |
Setup fee (toggle) | No | Toggle on to charge a one-time setup fee when a new member purchases this drop-in type. |
Setup fee amount | Yes (if setup fee is on) | The one-time amount charged. VAT is based on the global default in chain settings. |
7. Save Changes
Click the Save Changes button at the bottom-right of the form.
The system will:
Validate all your inputs.
Update the drop-in type record.
Upload or replace the cover image.
Navigate you back to the previous page.
You will see a green “Update success!” notification at the bottom of the screen.
What Happens Behind the Scenes
You click "Save Changes"
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Form validates all fields (Yup schema)
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API call: DropInTypesService.edit({ id, body: formData })
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Drop-in type record is updated on the server
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API call: DropInTypesService.addCoverImage({ id, files: [image] })
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Cover image is uploaded or replaced
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Success notification appears ("Update success!")
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You are navigated back to the previous page
Troubleshooting
“I filled everything in but the Save Changes button does not work”
Double-check that all required fields are filled in. The form will not submit if anything is missing.
Look for small red error messages below the fields — they tell you exactly what is wrong.
Make sure you have uploaded a cover image. This field is required.
Ensure the number of clips and validity in days are both at least 1.
“I do not see the Regular Price or VAT rate fields”
When editing an existing drop-in type, the price and tax rate fields are hidden. These are only available during creation.
To manage prices, go back to the drop-in type’s detail or list view where price management options are available.
“I cannot find the Limit training hours toggle”
This feature is only available on Premium or Platinum subscription plans.
If your chain is on a lower plan, this toggle will not appear.
Contact your account manager to upgrade if you need this feature.
“The welcome email dropdown is empty”
Only email templates of the Drop In type are shown here.
You need to create an email template first. Go to Email Templates in the menu and create one with the type set to “Drop In”.
If you already have templates but they do not appear, make sure they are saved with the correct template type.
“I do not see any contracts in the dropdown”
Contracts are loaded when the page opens. If the list is empty, try refreshing the page.
If there are still no contracts, you need to create one first under the Contracts section.
“My cover image did not upload”
The image must be a JPEG, PNG, or GIF.
It must not exceed the maximum file size allowed by the system.
If the drop-in type was saved but the image failed, come back to this edit screen and try uploading again.
“I toggled on Limit lock access but I do not see the lock selection”
The lock selection only appears if your system has locks configured.
If no locks are set up, the entire lock access section will not be visible.
Ask your administrator to configure locks under the Gym settings.
“I got an error after clicking Save Changes”
A red error message will appear. Read it carefully — it usually tells you what went wrong.
Common causes: missing required fields, server timeout, or network issues.
If the error is unclear, try again. If it keeps happening, contact support with the error message.
“The Available in gyms field is missing”
This field is only shown when creating a new drop-in type, not when editing an existing one.
Gym availability for existing drop-in types is managed separately from this screen.
“I set training hours but members can still access outside those times”
Make sure the Limit training hours toggle is turned on.
Verify that you have added training hour rows for every day you want to restrict.
Days without a training hour entry will fall back to the gym’s default opening hours.
Changes take effect immediately, but members who are already checked in will not be affected until their next visit.