Penalties are controlled on two levels:
System settings → Define which actions trigger penalties and the amounts
Individual classes → Determine whether penalties are active on a specific class
Penalties cannot be disabled directly on a membership.
System settings (global setup)
This is where the general penalty rules for the system are configured.
You can define:
Late check-in
No-show
Late cancellation
Amount for each penalty type
These rules apply system-wide unless they are disabled on a specific class.
Enable or disable penalties on a class
You can change the penalty setting on both existing and upcoming classes directly in the calendar.
How to do it:
Go to Calendar
Find the desired class
Click the pencil icon (edit)
Find the setting “Enable penalties”
Turn it on or off as needed
Click Save
When you create a new schedule or edit an existing one, you can also disable penalties from the start by turning off “Enable penalties”.
To change an existing schedule, find it in the list, click the three dots (⋮), and select Edit schedule. Here you can enable or disable “Enable penalties” so it applies to all classes under that schedule.
Result
When “Enable penalties” is turned off on a class:
No penalties will be charged for that class
Rules for late check-in, no-show, and late cancellation do not apply
Other classes are not affected
When to use this
Use this feature if:
A class is a free trial session
An event or workshop should not have penalties
You want to avoid penalties for specific class types