If a member needs to temporarily pause their membership, you can place the membership on hold.
How to put a membership on hold
Open the member's profile.
Go to the Memberships tab.
Find the membership you want to put on hold.
Click the three dots (⋮) next to the membership.
Select Put Membership on Hold.
Complete the form
When the dialog opens, enter the following information:
On Hold Begins – The date the membership should be placed on hold.
On Hold Until – The date the membership should automatically become active again.
On Hold Fee (optional) – Enter a fee if the member should be charged while the membership is on hold.
Send confirmation email (optional) – Enable this option to send the member a confirmation email.
Click Put on Hold to save the changes.
How membership holds work
If the membership is not placed on hold on a renewal date, the system will charge the full membership amount at the next renewal.
If the membership is placed on hold during a billing period, the system automatically calculates a prorated charge at the next renewal. This means the member is only charged for the portion of the billing period during which the membership is active.
Any unused paid membership days are automatically carried forward, so the member does not lose any remaining time.
The membership is automatically reactivated on the date specified in On Hold Until.