Problem
An instructor cannot be selected in the edit window.
Possible cause
The instructor may not be active in the system or may not have access to the selected centre. Inactive or unauthorised instructors do not appear as options.
Solution
Check that the instructor is active in the system.
Check that the instructor has access to the centre where the class is held.
Contact an administrator if you believe the instructor should be available.
If the problem persists, contact support and include details about:
The instructor's name.
The centre where the class is held.
When the issue occurred.