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The VAT rate dropdown shows nothing

Written by Ronny Christensen

Problem

The VAT rate dropdown is empty or shows an invalid selection.

Possible cause

VAT rates are configured by the system administrator. If a VAT rate that was previously selected for the product has been deactivated, it will not be pre-selected. A valid VAT rate is required to save.

Solution

  1. Check whether your administrator has created active VAT rates in the system settings.

  2. Select an active VAT rate from the dropdown.

  3. Contact an administrator if no VAT rates are available.

If the problem persists, contact support and include details about:

  • The product name.

  • When the issue occurred.

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