Skip to main content

The insight charts on the Info tab are empty

Written by Ronny Christensen

Problem

The charts on the Info tab appear empty with no data.

Possible cause

The charts show data from the last six months. If the contingent type is new or has no enrolled members yet, there is no data to display.

Solution

  1. Go to the Members tab and check whether anyone is enrolled in this contingent type.

  2. If the contingent type was recently created, wait until there is some activity over a period before the charts show data.

  3. Check your internet connection — a failed API call can result in empty charts.

If the problem persists, contact support and include details about:

  • How old the contingent type is.

  • The number of enrolled members according to the Members tab.

  • When the issue occurred.

Did this answer your question?