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The Members tab shows no data even though I know there are members

Written by Ronny Christensen

Problem

The Members tab is empty even though the contingent type has enrolled members.

Possible cause

The table shows only active members by default. If all members have a different status — e.g. Cancelled — they are filtered out. An active search term may also be hiding all results.

Solution

  1. Check the status filter — change it from Active to another status or remove the filter entirely.

  2. Clear the search field if there is text in it.

  3. Check that you are looking at the correct contingent type by checking the name in the header.

If the problem persists, contact support and include details about:

  • The status you expect the members to have.

  • When the issue occurred.

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