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I set training hours but members can still access the facilities outside those times

Written by Ronny Christensen

Problem

The training hours do not appear to have any effect — members can still access the facilities at times that should be blocked.

Possible cause

The restriction only works if the Limit training hours toggle is switched on and the hours are correctly configured. Days without a training hours entry fall back to the centre's default opening times. Members who are already checked in are not affected until their next visit.

Solution

  1. Confirm that the Limit training hours toggle is switched on in the Properties section.

  2. Check that training hour rows have been added for every day you want to restrict.

  3. Remember that days without an entry fall back to the centre's default times — add explicit rows for all days if needed.

  4. Changes take effect immediately for new visits, but do not affect members who are already checked in.

If the problem persists, contact support and include details about:

  • Which days and times you have configured.

  • When the issue occurred.

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