How to get here
In the left-hand menu, click Memberships → Punch card types.
Click + New punch card in the top right corner.
You are now on the Create punch card type screen.
1. Basic information
Name
Required. The display name — what members will see (e.g. "10-visit pass").
Short description
Optional. A brief summary shown in lists and cards.
Description
Required. A full, detailed description using the rich text editor.
Cover image
Required. Upload one image (JPEG, PNG, or GIF). It will be cropped to 4:3 format.
Contract
Required. Select the legal contract template that members must accept on purchase.
2. Properties
Product code
Optional. Internal product code for records and reporting.
Product SKU
Optional. Stock Keeping Unit identifier.
Number of clips
Required. How many visits this punch card includes. Minimum 1.
Validity in months
Required. How many months from the purchase date until the punch card expires. Greater than 0.
Accounting account number
Optional. Used when exporting financial data to your accounting system.
Publicly available
Optional. Makes the punch card visible in your online shop and portal. On by default.
Has access to door system
Optional. Lets members unlock doors via the access control system. On by default.
Has automatic renewal
Optional. Automatically renews the punch card when it expires or runs out of clips. Off by default.
Limit training hours
Optional. Only available on Premium and Platinum subscriptions. Restricts when members can access the facilities.
Allows training in all centres
Optional. Lets members train at any centre in the chain. Off by default.
Counts towards global limit
Optional. Only shown if a global limit is configured. On by default.
Limit lock access
Optional. Only shown if locks are configured.
Lock ID
Conditional. Required if Limit lock access is switched on. Select one or more locks.
3. Training access
Maximum active bookings
Optional. How many upcoming classes a member can be registered for at once. Empty = no limit.
Days in advance for bookings
Optional. How many days ahead members can book classes. Empty = no restriction.
Maximum number of bookings
Optional. Total classes within the period. Empty = no limit.
Training limit period
Conditional. Shown when Maximum number of bookings has a value. Select the period.
Allowed classes
Optional. Select which class types are available. Empty = all classes.
4. Training hours (conditional)
Only shown if Limit training hours is switched on. The system pre-fills default opening times. Each row is a time window on a specific day.
Day of the week
Required. The day the window applies to (Monday–Sunday).
Opens
Required. Start time (24-hour format).
Closes
Required. End time (24-hour format).
Click Add opening time to add more windows. Click the red X button to remove a row.
5. Communication
Welcome email
Required. Sent when a member purchases. Only templates of type "Welcome email" are shown.
6. Pricing
Regular price
Required. The price members pay. Must be greater than 0.00.
VAT rate
Required. Select the applicable VAT rate.
Sign-up fee
Optional. Switch on to charge a one-time fee on first purchase. On by default.
Sign-up fee amount
Conditional. Required if Sign-up fee is switched on.
Available in centres
Required. Select which centres can sell this punch card type. At least one centre must be selected.
7. Save
Click Create at the bottom right. The system validates all fields, creates the punch card type, uploads the cover image, and redirects you back. A green "Created!" notification confirms everything went well.
How to Get There
Open the dashboard.
In the left-hand menu, click Punch Card Types.
Click the + New Punch Card Type button in the top-right corner.
You are now on the Create Punch Card Type screen.
Step-by-Step Guide
1. Basic Information
This section covers the core details that identify and describe the punch card type.
Name and Descriptions
Field | Required | What to Enter |
Name | Yes | The display name of this punch card type, shown to members (e.g. “10-Visit Pass”). |
Short Description | No | A brief summary that appears alongside the name in lists and cards. You have up to four lines of text. |
Description | Yes | A full, detailed description of this punch card, including benefits and features. This field has a rich-text editor so you can use bold, lists, and other formatting. |
Cover Image
Below the short description you will see the Cover Image uploader.
Click to upload an image from your computer.
The image will be cropped to a 4:3 aspect ratio.
This image is required — the form will not submit without one.
Keep the file size within the system’s maximum limit.
Contract
Field | Required | What to Enter |
Contract | Yes | Select the legal contract template that members must agree to when purchasing this punch card. Pick one from the dropdown. |
2. Properties
This section controls how the punch card behaves in your system.
Codes and Clips
Field | Required | What to Enter |
Product Code | No | An internal product code for your records and reporting. |
Product SKU | No | A Stock Keeping Unit identifier for inventory management. |
Number of Clips | Yes | How many visits or entries this punch card includes. Must be at least 1. |
Validity in Months | Yes | How many months from the purchase date until this punch card expires. Must be greater than 0. |
Account Number for Bookkeeping | No | Account number used when exporting financial data to your accounting system. |
Toggles
Toggle | Default | What It Does |
Publicly Available | On | When enabled, this punch card is visible in your online store and member portal. Turn it off to hide it from public view. |
Has Access to Door System | On | Allows members with this punch card to unlock doors using the access control system. |
Has Automatic Renewal | Off | When enabled, the punch card automatically renews when it expires or runs out of clips. |
Limit Training Hours | Off | Restrict when members can access the facility by setting specific training hours. Only available on Premium or Platinum subscription plans. |
Allows Training in All Gyms | Off | When enabled, members can train at any gym location in your chain, not just the one they signed up at. |
Counts Towards Global Limit | On | Include this punch card when calculating total active memberships against your global limit. This toggle only appears if a global maximum is configured in your chain settings. |
Limit Lock Access (optional)
This section only appears if your system has locks configured.
Toggle Limit Lock Access on to restrict which doors or locks members can open with this punch card.
When enabled, a Lock ID dropdown appears. Select one or more locks from the list.
You must select at least one lock if this toggle is on.
3. Training
This section controls class booking permissions and limits.
Field | Required | What to Enter |
Maximum Number of Active Bookings | No | How many upcoming classes a member can be registered for at the same time. Leave empty for no limit. |
Days in Advance for Bookings | No | How many days ahead members can book classes (e.g. 7 means up to one week ahead). Leave empty for no restriction. |
Maximum Number of Bookings | No | Total number of classes a member can book within the selected training limit period. |
Training Limit Period | No | The time window over which the maximum bookings limit is calculated (e.g. Monthly, Weekly). This field only appears when you enter a value in Maximum Number of Bookings. |
Allowed Classes | No | Select which class types members can book. Leave empty to allow access to all classes. |
4. Training Hours (conditional)
This section only appears if you turned on Limit Training Hours in the Properties section.
By default, the system pre-fills standard opening hours for each day of the week.
Each row has three fields:
Field | What to Enter |
Day of Week | Choose the day (Monday through Sunday). |
Open | Set the start time (24-hour format). |
Closed | Set the end time (24-hour format). |
To remove a row, click the red ✕ button next to it.
To add a new row, click the Add opening hour button at the bottom of the card.
If no training hours are set, the system uses the gym’s opening hours instead.
5. Communication
Field | Required | What to Enter |
Welcome Email | Yes | Select the email template sent to new members when they purchase this punch card. Only templates of type “Welcome Email” appear in this dropdown. |
6. Pricing
Price and Tax
Field | Required | What to Enter |
Regular Price | Yes | The price members pay for this punch card. Enter a number (e.g. 99.00). Must be greater than 0. The currency symbol is set automatically from your chain settings. |
VAT Rate | Yes | Select the tax rate that applies to this punch card from the dropdown. |
Setup Fee
Toggle / Field | Required | What to Enter |
Setup Fee (toggle) | No | Turn this on to charge a one-time fee when a member first purchases this punch card. Enabled by default. |
Setup Fee Amount | Yes (if toggle is on) | The one-time amount charged at purchase. The VAT for the setup fee uses the global default from your chain settings. |
Gym Availability
Field | Required | What to Enter |
Available in Gyms | Yes | Select which gym locations can sell this punch card type. At least one gym must be selected. Your currently active gym is pre-selected. |
7. Save
Click the Create button at the bottom-right of the form.
The system will:
Validate all your inputs.
Create the punch card type record.
Upload the cover image.
Redirect you to the previous page.
You will see a green “Create success!” notification at the bottom of the screen.
What Happens Behind the Scenes
You click "Create"
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Form validates all fields (Yup schema)
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API call: VoucherTypesService.create({ body: formData })
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Punch card type record is created, server returns the new ID
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API call: VoucherTypesService.addCoverImage({ id, files: [coverImage] })
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Cover image is uploaded and attached to the punch card type
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Success notification appears ("Create success!")
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You are redirected back to the previous page
Troubleshooting
“I filled everything in but the Create button does not work”
Double-check that all required fields are filled in. The form will not submit if anything is missing.
Look for small red error messages below the fields — they tell you exactly what is wrong.
Make sure you have uploaded a cover image. This is required even though it is easy to overlook.
Ensure the Regular Price is greater than 0 and the Number of Clips is at least 1.
“It says ‘Welcome email is required’ but I do not see any options in the dropdown”
The dropdown only shows email templates of the Welcome Email type.
If the list is empty, you need to create a Welcome Email template first under the Email Templates section.
If you have created one and it still does not appear, try refreshing the page.
“It says ‘Contract is required’ but the dropdown is empty”
You need to create at least one contract template before you can create a punch card type.
Go to the Contracts section in the left-hand menu and create a contract first, then come back to this screen.
“It says ‘Please select at least one gym’”
You must select at least one gym in the Available in Gyms field under Pricing.
Your currently active gym is usually pre-selected. If it is not, open the dropdown and check at least one location.
“I do not see the ‘Limit Training Hours’ toggle”
This feature is only available on Premium and Platinum subscription plans.
If your chain is on a lower plan, the toggle will not appear.
Contact your account manager to upgrade if you need this feature.
“My cover image did not upload”
The image must not exceed the maximum file size allowed by the system.
Supported formats are typically JPEG, PNG, and GIF.
If the punch card type was created but the image failed, find the punch card type in the list, open it for editing, and upload the image again.
“I got an error after clicking Create”
A red error message will appear. Read it carefully — it usually tells you what went wrong.
Common causes: server timeout, network issue, or a validation error that was not caught on the front end.
Try again. If the error keeps happening, contact support with the exact error message.
“I cannot find the punch card type I just created”
After creating, the system redirects you back to the previous page. Navigate to the Punch Card Types list to see it.
If it is not visible, make sure you are looking at the correct gym location — the punch card type is only available in the gyms you selected.
“The setup fee field disappeared”
The setup fee amount field only appears when the Setup Fee toggle is turned on.
If you do not see it, check that the toggle is enabled.
“I want to limit which doors members can open but I do not see the lock options”
The Limit Lock Access toggle only appears if your system has locks configured.
If no locks have been set up, this section will not be shown.
Contact your administrator to configure locks in the system first.