Problem
The checkboxes for selecting individual rows and the mass change option are not visible.
Possible cause
The checkboxes and mass change option are only available to users with an Admin role. Users with other roles do not see these features.
Solution
Confirm you are logged in with an Admin account.
If you are not an Admin, ask an administrator to carry out the mass change.
If you believe you should have Admin access, contact your system administrator to have your role upgraded.
If the problem persists, contact support and include details about:
Your user role in the system.
When the issue occurred.