Problem
The Mass change membership type option is not shown when you open the three-dot menu (⋮).
Possible cause
The mass change option only appears when at least one membership is selected via the checkboxes. It is also only visible to Admin users.
Solution
Make sure you have ticked at least one membership using the checkboxes in the table.
Check that you are logged in as an Admin — checkboxes and the mass change option are only available to Admins.
Open the three-dot menu again after selecting rows.
If the problem persists, contact support and include details about:
Your user role.
What you see in the three-dot menu.
When the issue occurred.