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The anchoring is locked and cannot be edited

Written by Ronny Christensen

Problem

A field on the edit page is locked and cannot be changed.

Possible cause

Certain settings on a campaign type can be controlled at the centre level by an administrator. When a setting is anchored at the centre level, the field appears as locked for individual users and can only be changed by an administrator with the required permissions.

Solution

  1. Check that you are logged in with an account that has editing rights to the campaign type.

  2. Contact your administrator and ask them to change or unlock the setting.

  3. The administrator can either make the change directly or grant you the required permissions.

If the problem persists, contact support and include details about:

  • Which field is locked.

  • Your user role.

  • When the issue occurred.

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