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The mass change failed with an error

Written by Ronny Christensen

Problem

You click Change in the mass change dialog but receive an error message instead of a confirmation.

Possible cause

Common causes include: the selected type is no longer active, the valid-from date is in the past (it must be at least tomorrow), or a network issue interrupted the request.

Solution

  1. Read the error message carefully — it usually explains what went wrong.

  2. Check that the valid-from date is at least tomorrow.

  3. Make sure the selected type is active and available.

  4. Try changing fewer memberships at a time to isolate the problem.

  5. Check your internet connection and try again.

If the problem persists, contact support and include details about:

  • The error message shown.

  • Which type and start date you selected.

  • When the issue occurred.

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