Problem
The document appears to have been created, but the file is not attached — or you received an error during the file upload.
Possible cause
File upload happens in a separate step after the document record is created. If your internet connection was unstable at that point, or the file was corrupted, the upload may have failed even though the document exists.
Solution
Go back to the Document Hub list and find the document you just created.
Open it for editing and upload the file again.
Make sure the file is not corrupted.
Check your internet connection — a slow or interrupted connection can break the upload.
If the problem persists, contact support and include details about:
The file format and size of the file you tried to upload.
Any error message shown.
When the issue occurred.