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My product images were not uploaded

Written by Ronny Christensen

Problem

The product has been created but the product images are missing.

Possible cause

Image files that exceed the maximum permitted file size cannot be uploaded. It may also be caused by an unstable internet connection during the upload.

Solution

  1. Go to the product's edit page.

  2. Upload the images again — check that the file size is within the permitted limit.

  3. Make sure your internet connection is stable during the upload, as large images can take time.

If the problem persists, contact support and include details about:

  • The file formats and sizes of the images you tried to upload.

  • When the issue occurred.

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