Problem
You clicked a folder card in the Document Centre, but the page stayed the same and did not navigate into the folder.
Possible cause
Navigating into a folder requires a page load. A slow internet connection or a temporary network issue may prevent this. Folder names with special characters can also cause issues with the URL path.
Solution
Check your internet connection.
Try reloading the page and clicking the folder again.
If the folder name contains special characters (e.g. &, %, #), there may be a URL encoding issue — contact your administrator.
If the problem persists, contact support and include details about:
The folder name you tried to open.
The URL you are on.
When the issue occurred.