If you are experiencing issues with JustFace, you can often quickly identify the cause yourself before reaching out to support.
Check these first (Troubleshooting):
Door Opening Log: Check the log to see if the system reports a specific error code. Take note of the error code if you need to pass it along to support.
Member Status: Verify the member's profile in the system — check whether their membership, payment, and access hours are correct and active.
Contact JustFace Support:
If you find an error code or if the steps above do not resolve the issue, you can contact JustFace directly:
Email: support@justface.io
Phone: +45 76 74 12 65
Opening Hours:
Monday – Thursday: 08:00 – 16:00
Friday: 08:00 – 15:30
Emergency Line: Open 24/7 outside normal business hours.