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A field in the Chart of Accounts reverted to the old value after editing

Written by Ronny Christensen

Problem

You changed an account number, but the field reverted to the previous value without saving.

Possible cause

The form resets when new settings are fetched from the server. If the page fetched data again while you were editing — for example due to an automatic refresh — your changes may have been overwritten.

Solution

  1. Reload the page and wait for it to fully load before starting to edit.

  2. Make your changes and click Save changes promptly — avoid leaving the page or letting it sit idle for a long time.

  3. Check that you see the green "Update successful!" notification as confirmation that the changes were saved.

If the problem persists, contact support and include details about:

  • Which field is resetting.

  • When the issue occurred.

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