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My new VAT rate does not appear in the list after adding it

Written by Ronny Christensen

Problem

You clicked Add and may have seen a confirmation notification, but the new VAT rate does not appear in the list.

Possible cause

The list updates automatically after a successful save. If the entry is missing, your internet connection may have interrupted the sync, or the page may have a temporary rendering issue.

Solution

  1. Reload the page manually — the data should be saved and will appear after reloading.

  2. Check your internet connection — the save may have failed silently.

  3. If the "Creation successful!" notification appeared but the entry is still missing after reloading, contact support.

If the problem persists, contact support and include details about:

  • The VAT name and percentage you created.

  • Whether you saw a confirmation notification.

  • When the issue occurred.

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