A client metric is one body or performance reading for one client: a type, a value, a unit, and a date. Examples are "Weight 82.4 kg on 3 Sep" or "Waist 88 cm on 10 Sep".

You use metrics to see if a client moves toward a goal. Metrics also feed goals, milestones, the engagement score, and the stale-client warning.

There is no metric plan to set up. You do not choose metrics for a client in advance. Each reading is a separate record. The readings come from three places:

The Dashboard metric screens need the coach package for your gym chain.

Each reading has the fields below.

The type controls which units you can pick. If you do not pick a unit, the system uses the default.

The system converts between kg and lb, and between cm and in. It does not convert other pairs of units.

A reading belongs to one client in one gym chain. It does not belong to one engagement (a coaching period with one client). The engagement hub shows all readings of the engagement's client. A reading has no target of its own. Targets live in client goals and milestones.

You add a reading in the Dashboard. Three places open the same "Add metric" dialog:

The "Progress" tab shows only when the client has an active PT membership and your gym has the Coach package.

To add a reading:

The message "Metric saved" tells you that the save worked. After the save, the system checks all active goals of the client again. A goal that the new reading reaches is marked as achieved.

If the save fails, the dialog shows "Could not save the metric. Try again." Other messages are "Name is required", "Enter a value above 0", "Unit is required", and "Date is required". From the engagement hub, "The engagement has no client." means that the engagement has no client account.

The weekly nutrition check-in is the only automatic request for readings. There is no separate metric schedule or metric reminder.

A job runs every day at 6:00 UTC. For each active nutrition plan, it opens a new check-in with the status Pending when one of these is true:

The client then gets the notification "Time for your weekly check-in". Push and in-app notifications are on by default. Email is off by default. The notification opens the check-in in the mobile app.

If you want a reading outside the weekly check-in, ask the client in chat. Then add the reading yourself (see Add a reading as a coach).

A reading that you add by hand goes into the same store as check-in readings, and also triggers the goal check.

The client logs readings in the mobile app, in the "Weekly check-in" screen.

The check-in has three optional parts for readings:

The app tells the client to weigh the same way each week and to measure at the same spot each week. The client cannot enter one measurement twice in one check-in.The client then taps "Submit check-in" and sees "Check-in sent".

When the client submits, the system does these steps:

The client can submit a check-in only while it is Pending. The client cannot log Height or Custom readings in the check-in. For those, add the reading yourself.

You can add readings for a client at any time (see Add a reading as a coach). You cannot fill out a weekly check-in for the client.

You cannot edit or delete a reading. This is true for you and for the client. If a reading is wrong, add a new reading with the correct value and write the reason in "Notes".

You see readings in four places:

Weight and body fat goals also show a trend line. That line uses the readings since the goal start, converted to the unit of the goal.

Use the readings to:

The readings also feed scores and warnings. You do not have to do anything for this:

Readings that you add also count as client activity in these scores.

A client goal of type weight loss uses Weight readings. A goal of type body fat uses Body fat readings. When a new reading reaches the goal, the system marks the goal as achieved and sends a goal notification.

A milestone of type "body metric target" holds a metric type, a target value, a unit, and a direction. The direction is "at or below" or "at or above". The milestone cannot use a Custom metric. A nightly job checks milestones.

A question in an onboarding template can create a reading. The client can answer in kg or lb, and in cm or ft and in. The form converts the answer to kg or cm. The reading gets the note "Captured from onboarding: " and the question label. These readings do not trigger a goal check.

Photos live next to metrics in the "Photos & metrics" tab, with the button "Upload photo". Photos and Weight readings together make the biometrics score.

In your first week with a new client, do these steps:

Each week, review the submitted check-in. Then look at the "Recent metrics" table and the goal trend.