Skip to main content

COMING SOON: Re-enrolment Functionality

We’re excited to announce a powerful new feature to simplify your schedule management - Re-enrolment is launching soon!

Support Pebble avatar
Written by Support Pebble
Updated over a week ago

How Re-enrolment works

The Re-enrolment feature simplifies managing recurring bookings, allowing you to easily transfer attendees to new schedules.

πŸ” Setting up Re-enrolment

Re-enrolment must be switched on for an activity. When it is switched on, a message will be shown to parents during booking, letting them know they may be Re-enrolled into future sessions. Only bookings made after this is turned on will be eligible for Re-enrolment into new sessions.


​
In order to re-enrol you must first Re-run a schedule β€” the system creates a clone of the original schedule, including all booked attendees. You can then make any necessary date, day, or time edits to this new schedule.
​
You also have full control to Re-enrol specific attendees from the original schedule into particular blocks on the new one. Once confirmed, these attendees will immediately appear on the registers for their assigned blocks

πŸ—“οΈ Automated charging

You can set an auto-charge date, which automatically charges the customer's original payment method. This means customers don't need to take any action for their attendees to be Re-enrolled into the new schedule and payment to be processed.

Just remember, the auto-charge date must be set at least 5 days in the future.

πŸ“© Customer opt-out

When you confirm a Re-enrolment, customers will instantly receive an email notifying them of their attendees' new schedule.

This email includes an opt-out option. If a customer chooses to opt out, their auto-charge will be cancelled and their attendee(s) will be removed from the associated register.

🚫 Who can't be Re-enrolled?

Some attendees won't be eligible for Re-enrolment:


  • Attendees who booked individual dates (only attendees booked on blocks can be Re-enrolled).

  • Attendees who booked before you switched Re-enrol on for that specific activity

  • Attendees whose customers don't have a payment method stored (e.g, manually added, free bookings, or those paid via PonchoPay).


For these ineligible attendees, we provide a way for you to invite them to Re-book separately.

Did this answer your question?