How Re-enrolment works
The Re-enrolment feature simplifies managing recurring bookings, allowing you to easily transfer attendees to new schedules.
🔁 Setting up Re-enrolment
Re-enrolment must be switched on for an activity. When it is switched on, a message will be shown to parents during booking, letting them know they may be Re-enrolled into future sessions. Only bookings made after this is turned on will be eligible for Re-enrolment into new sessions.
In order to re-enrol you must first Re-run a schedule - the system creates a clone of the original schedule, including all booked attendees. You can then make any necessary date, day, or time edits to this new schedule.
You also have full control to Re-enrol specific attendees from the original schedule into particular blocks on the new one. Once confirmed, these attendees will immediately appear on the registers for their assigned blocks
🗓️ Automated charging
You can set an auto-charge date, which automatically charges the customer's original payment method. This means customers don't need to take any action for their attendees to be Re-enrolled into the new schedule and payment to be processed.
Just remember, the auto-charge date must be set at least 5 days in the future.
📩 Customer opt-out
When you confirm a Re-enrolment, customers will instantly receive an email notifying them of their attendees' new schedule.
This email includes an opt-out option. If a customer chooses to opt out, their auto-charge will be cancelled and their attendee(s) will be removed from the associated register.
🚫 Who can't be Re-enrolled?
Some attendees won't be eligible for Re-enrolment:
Attendees who booked individual dates (only attendees booked on blocks can be Re-enrolled).
Attendees who booked before you switched Re-enrol on for that specific activity
Attendees whose customers don't have a payment method stored (e.g, manually added, free bookings or those paid via PonchoPay).
For these ineligible attendees, we provide a way for you to invite them to Re-book separately.
Note: Klarna’s “Pay Later” or “Pay in 3” options cannot be used for activities with Re-enrol enabled. This is because these payment methods do not support the automated charges required when re-enrolling an attendee.