Q1: Where do I see notifications for new sign ups?
A: New sign ups are visible on the ‘Guardian List’ page on the left side of the portal, you can filter the view to show “new child” only. You will also be prompted to approve a child if the guardian attempts to book for a new child sign up.
Q2: How do we accept a child?
A: Within the ‘Guardian List’ page, select the child you want respond to and select ‘Accept’.
Q3: How do we reject a child?
A: Within the Guardian List page, select the child you want to respond to and select ‘Reject’. This prevents the guardian from booking for that child.
Q4: What do we do if we don’t recognise a child?
A: If you do not recognise a child, you can contact the guardian direct to confirm, or choose to ‘Reject’ the child.
Q5: How do we block a guardian?
A: After selecting a guardian on the ‘Guardian List’ page, you will see an option to ‘Block user’, once selected, you will be prompted to confirm.
Q6: How do I get in touch with a guardian?
A: Guardian information is stored on the ‘Guardian List’ page, please get in touch with them manually using the number provided by the Guardian.
Q7: What do I do if there has been room changes?
A: After selecting a child you have the option to ‘Edit Details’, select this, and you will be able to change the room using the dropdown select.
Q8: Can we update guardian details on their behalf?
A: You are not able to update guardian details apart from the room allocation.
Q9: What do I do when a child graduates or leaves the setting?
A: If you would like a child removed, please contact your CSM.
We value your input and are always looking for ways to improve our communication and services.
If you have any questions or feedback, please don’t hesitate to get in touch with our CS team at support@bookpebble.co.uk or on the live chat support.