Dial an AI Interpreter over IVR
Dial your IVR number and enter your PIN.
Select a language. If AI Interpreter is available for that language, the system prompts you to press 1 for a human interpreter or press 2 for an AI Interpreter.
Once you're connected to an AI Interpreter, you're automatically in "Always Listening" mode.
Switch to a human interpreter (rollover)
Press "*0", or tell the AI Interpreter you want to switch to a human interpreter.
The IVR system asks you to confirm your selection.
After you confirm, the call routes to human interpreters. Your pre-call information, service type, and language selection are retained.
Limitations
AI Interpreter over IVR does not yet support:
Interpreter or operator intake
No-PIN IVR numbers
SIP calls
Post-call rating
Next steps and getting more help
To see which languages offer AI Interpreter, check the AI Interpreter language list.
If AI Interpreter isn't offered for a language you expect, let your LSC admin know so they can confirm it's available and enabled. Include the language you tried and your IVR number.