AI Language Detection helps requestors identify the language they need before dialing an interpreter.
Note: When enabled, this feature appears on mobile devices only. Web and IVR are not currently supported. If you don't see it, ask your LSC admin to enable it.
If you're an LSC admin, follow the steps in Configuring Account Access - AI Language Detection to enable account access.
To see which languages are eligible for AI Language Detection, check the AI Language List.
Confirm the detected language
The app shows the language with the highest certainty:
The language name in English and in the native language
“Identified with [x%] certainty”
A Play to confirm detected language prompt, and a message in the native language asking if it’s correct
Tap Play to hear the confirmation message, then:
Correct Language — pre-fills the language selection so you’re one tap from dialing an interpreter.
Incorrect Language — resets detection so you can try again.
Next steps / Getting more help
For requestors: if language detection isn’t accurate, try speaking longer and more clearly. If the feature isn’t available, let your LSC admin know so they can enable it.
See also
· AI Interpreter user guide (web and mobile)