LSC Administrators can let requestors choose their interpreter’s gender when placing a call. The prompt offers Male, Female, or No Preference. This article covers configuring the setting for your organization and per account.
Note: IVR Gender Selection is Off by default. When it’s on, the question is asked as one of the IVR prompts, alongside language selection and pre-call questions. Requestors calling from the mobile app or a browser can indicate a preference within the caller.
1. Navigate to Configuration>Company>Calls.
2. Locate IVR Gender Selection and select Edit.
3. Toggle the setting On or Off, then select Save.
The IVR Gender Selection setting under Configuration > Company > Calls
Configure it for an account (account level)
Go to Accounts then select the account name.
Select the Expand Panel
Select Calling to see Routing tab.
Locate IVR Gender Selection
Toggle the setting On or Off, then select Save Changes.
The IVR Gender Selection setting on the account’s Routing tab
Next steps / Getting more help
For LSC admins: if the gender prompt isn’t appearing on IVR calls where it should, confirm the setting at both the global and account levels, then reach out to Boostlingo Support with the account name. If you’re unsure how to reach Support, contact your Account Manager.
See also
Quick Dials configuration
Change or remove the hold music while searching for an interpreter