Appointment notifications keep you informed when an appointment is created or changes.
Note: The exact information in a notification varies by the recipient's role. For example, a scheduled OPI notification includes join details for the requestor, but not for users who aren't participants.
Appointment notifications
Created: Sent when an LSC admin or requestor admin creates a new appointment. Default: Requestor, Interpreter Root Admin, Watcher, Requestor Root Admin, Default Requestor Admin, Default Admin, via Email.
Assigned: Sent when interpreters are invited to an appointment. Default: Interpreter, Watcher, via Email.
Assignment Accepted: Sent when at least one interpreter accepts the invitation. Default: Interpreter Root Admin, Watcher, Default Admin, via Email.
Interpreter Declined: Sent when an interpreter declines the invitation. Default: Interpreter Root Admin, Watcher, Default Admin, via Email.
Participation Canceled: Sent when an interpreter who had accepted cancels participation. Default: Interpreter Root Admin, Watcher, Default Admin, via Email.
Interpreter Unassigned: Sent when an LSC admin unassigns an interpreter who had accepted. Default: Interpreter, Watcher, via Email.
Scheduled: Sent when all required interpreters are confirmed. Default: Interpreter, Requestor, Interpreter Root Admin, Watcher, Requestor Root Admin, Default Requestor Admin, Default Admin, via Email.
Scheduled Interpreter Participation Canceled: Sent when a scheduled interpreter cancels participation. Default: Interpreter Root Admin, Watcher, Requestor Root Admin, Default Requestor Admin, Default Admin, via Email.
Scheduled Interpreter Unassigned: Sent when an LSC admin unassigns a scheduled interpreter. Default: Interpreter, Watcher, Requestor Root Admin, Default Requestor Admin, via Email.
Pre-Start Notification: Sent 5 minutes before the start time, asking the interpreter to confirm an on-time start. Default: Interpreter, via Email.
On-Time: Sent when an interpreter confirms an on-time start. Default: Requestor, Interpreter Root Admin, Watcher, Requestor Root Admin, Default Requestor Admin, Default Admin, via Email.
Delayed: Sent when an interpreter confirms the appointment will be delayed. Default: Requestor, Interpreter Root Admin, Watcher, Requestor Root Admin, via Email.
Completed: Sent at the end time, asking the interpreter to confirm an on-time end. Default: Interpreter, via Email.
End Time Confirmed: Sent when an interpreter confirms an on-time end. Default: Requestor, Interpreter Root Admin, Watcher, Requestor Root Admin, Default Requestor Admin, Default Admin, via Email.
End Over Time Confirmed: Sent when an interpreter confirms the appointment ran past the scheduled time. Default: Requestor, Interpreter Root Admin, Watcher, Requestor Root Admin, Default Requestor Admin, Default Admin, via Email.
Cancelled: Sent when an appointment is cancelled automatically (no interpreters confirmed) or manually. Default: Requestor, Interpreter Root Admin, Watcher, Requestor Root Admin, Default Requestor Admin, Default Admin, via Email, Web.
Time Revised by Interpreter: Sent after the appointment when an interpreter confirms or updates the actual times. Default: Interpreter Root Admin, Watcher, Requestor Root Admin, Default Requestor Admin, Default Admin, via Email.
Time Revised by Admin: Sent after the appointment when an LSC admin confirms or updates the actual times. Default: Watcher, Requestor Root Admin, Default Requestor Admin, via Email.
OPI/VRI Notification: Sent 7 minutes, 15 minutes, and/or up to 1 hour before an OPI/VRI appointment, and again at the start time. Default: Interpreter, Requestor, via Email, Web.
Draft Approved: Sent when a requestor admin approves an appointment. Default: Requestor, via Email.
OPI/VRI Time Changed: Sent when the start or end time of an OPI/VRI appointment changes. Default: Interpreter, Requestor, Watcher, Root Requestor Admin, via Email, Web.
Appointment Changed: Sent when a change (such as date or time) occurs. Default: Interpreter, Interpreter Root Admin, Watcher, Requestor Root Admin, Default Admin, via Email.
Appointment Changed, Reconfirm Required: Sent when a change requires participants to reconfirm. Default: Interpreter, via Email.
Appointment Changed, Opportunity Lost: Sent when a change means the appointment opportunity has passed. Default: Interpreter, via Email.
Signature Complete: Sent when all parties have signed. Default: Interpreter Root Admin, Watcher, Requestor Root Admin, Default Admin, via Email.
Notes Received: Sent when a note is added. Default: Interpreter, Requestor, Interpreter Root Admin, Watcher, Requestor Root Admin, Default Requestor Admin, Default Admin, via Web, Push, Email, SMS.
Expense Added: Sent when an interpreter adds an expense. Default: Interpreter Root Admin, Watcher, via Email, Web.
Scheduled Conference Call: Sent when all required interpreters are confirmed for a conference appointment. Default: Requestor, Requestor Root Admin, Default Requestor Admin, Anonymous, Consumer, via Email.
Conference Call is Cancelled: Sent when a conference appointment is cancelled. Default: Requestor, Requestor Root Admin, Default Requestor Admin, Anonymous, Consumer, via Email.
Conference Call Participants has Changed: Sent when participants change on a conference appointment. Default: Requestor, Requestor Root Admin, Default Requestor Admin, Anonymous, Consumer, via Email.
Conference Call has Changed: Sent when a conference appointment changes. Default: Requestor, Requestor Root Admin, Default Requestor Admin, Anonymous, Consumer, via Email.
Next steps / Getting more help
For LSC admins: to change who receives a notification, see Setting role recipients. For invoicing notification types, see Notifications by Type (Invoicing). If a notification isn't sending, reach out to Boostlingo Support with the notification type. If you're unsure how to reach Support, contact your Account Manager.