Auto-broadcasting automatically invites eligible interpreters to an appointment based on your available interpreters and the requirements of the appointment.
Note: Appointments scheduled more than 30 days in advance will not auto-broadcast right away. Auto-broadcasting takes place once the appointment is 30 days away, and you can broadcast to interpreters manually at any time.
How it works
The setting is Off by default. When it is On, the system automatically invites interpreters based on their permissions for "Language Pair", "Communication Type", and "Service Type". It also takes into account any preferred broadcast lists configured for the account.
Invitations are sent in batches, based on the interval and batch size:
The minimum interval is 30 minutes.
The maximum batch size is 20 interpreters.
At the account level, LSC Admins can also customize which eligible interpreters are invited or prioritized, as well as which interpreters should not be invited.
How to configure auto-broadcasting
You can configure auto-broadcasting at both the system level and the account level. System-level settings are the default for all new and existing accounts, and you can override them for a specific account based on its needs. You can also turn it on or off for a specific appointment during appointment creation.
System level
Log in as an LSC Admin and go to Configuration>Company>Appointments.
Click on the pencil icon for "Appointment Auto-Broadcasting" to Edit.
Account level
To override the system-level setting for a specific account, log in as an LSC Admin.
In the left sidebar, open the account from Accounts.
In the account details panel, select the "Appointments" tab.
Locate "Appointment Auto-Broadcasting" and update it.
Appointment level
During appointment creation, you can choose auto-broadcasting settings that meet the needs of the appointment. This option is only available to LSC admins creating appointments. It is not available to a requestor or requestor admin creating an appointment.
The Standard Appointment Form includes a prompt to configure automation settings for that particular appointment. Any automation setting configured at the appointment level overrides the account-level and system-level settings. This should be located at the very bottom of the form.
Note: For custom appointment forms, including automation settings is optional.
Next steps / Getting more help
If appointments aren't broadcasting as expected, reach out to Boostlingo Support with the Appointment ID, the account name, and a screenshot of your auto-broadcasting settings. If you're not sure how to reach Support, contact your Account Manager.