Client accounts, also called requestor accounts, have 3 kinds of users:
Root Requestor Administrator - the first person invited to a requestor account is automatically the Root Requestor Admin. Each account is required to have at least one Root Requestor Admin at all times. Root Requestor Administrators can:
add or remove admin privileges from others
invite other admins/users
deactivate admins/users
make appointments and calls
Permissions cannot be adjusted for Root Administrators. If you need to swap Root status to another user, ask your account manager.
Note: It is not possible to hide Billing information from the Root Requestor Admin.
Default Administrator - is one step below Root Requestor Admins regarding privileges. Default Administrators can:
add or remove admin privileges from others
invite users
deactivate users
make appointments and calls
Admin privileges can be adjusted by using Custom Roles.
Requestor - has limited permissions primarily focused on interpretation services.
Users can:
make appointments and calls
cannot see call logs or appointments
Requestor privileges cannot be adjusted.
Getting Help
LSC admins: if a requestor user has the wrong level of access, confirm their user type and any assigned custom role, then reach out to Boostlingo Support with the account and user. If you’re unsure how to reach Support, contact your Account Manager.