Notifications are emails, text messages, and push notifications sent to recipients when certain events occur in Boostlingo, such as creating an appointment or approving an invoice.

As an LSC Administrator, go to Configuration>Company>Communications. The Notifications settings page shows a settings card for each notification type available in the platform.

Note: Notifications can be toggled on or off by selecting Edit under the notification settings, just above the notification filters.

Notifications can be delivered in several ways:

To set the transport type for a notification, open its settings card in Configuration>Company>Communications and select the checkbox next to each transport type's name.

For LSC admins: if a notification isn't reaching a recipient, confirm the transport type is enabled and the recipient's role is set. See Setting role recipients, and Notifications by Type (Appointments) or Notifications by Type (Invoicing) for the notification list. Then reach out to Boostlingo Support if needed. If you're unsure how to reach Support, contact your Account Manager.