Note: By default, requestors must enter a PIN when calling over the IVR. If you consistently call from the same phone number, you can save it as a pre-authenticated number so a PIN isn't required. Both LSC administrators and Requestor Admins can add pre-authenticated numbers. These steps are for Requestor Admins.
Add a pre-authenticated phone number
Navigate to Accounts then select the account name.
On the right side click Overview then scroll down, you can see the Phone Number.
Select Add Pre-Auth. Enter the number you’re calling from (not your IVR number) and select the user it belongs to.
Once added, you can edit or delete the number from the list below the Add Phone section.
Next steps / Getting more help
· For requestor admins: if a caller is still prompted for a PIN, confirm the number matches exactly (not the IVR number) and is assigned to the right user, then let your LSC admin know.