Issue: No interpreters (or not all of them) appear when you try to add an interpreter to an appointment.
When adding interpreters to an appointment, you only see interpreters whose permissions match the appointment's:
Language pair
Service type
Communication type
Check the permissions
Click into Interpreters in the left-hand panel.
Click into the interpreter details panel for one of the interpreters who you expected to be available for your appointment.
Confirm all applicable communication types are selected, and that the language pair and service type are added for the interpreter.
For more detail, see the Interpreter Routing & Permissions article.
Next steps / Getting more help
If an interpreter still doesn't appear after their permissions match, reach out to Boostlingo Support with the interpreter's name and the appointment's language pair, service type, and communication type. If you're unsure how to reach Support, contact your Account Manager.