Before using the Boostlingo app in Microsoft Teams, it helps to know what’s supported. This article lists the current interpreter, caller, availability, and login limitations.
Interpreter limitations
Calls aren’t routed to interpreters using mobile devices.
Interpreters can’t use virtual backgrounds.
Interpreters can’t see a “live-mode” screen share. (Regular screen sharing is supported.)
For calls to route to call centers, your Teams administrator must consent to the Boostlingo Teams app in the Teams admin portal.
In the caller
Chat is not supported.
The End Call button isn’t available — end the call by removing the interpreter from the meeting.
Dial-out to additional parties isn’t supported from the caller. Do this from the Teams application instead.
App availability
The app is only available from the Apps menu, and the Teams Apps menu is only available in scheduled meetings.
Free and Personal Teams plans are not supported.
Impromptu Teams calls are not supported.
Login options
Only email/password or Microsoft SSO is supported. Microsoft SSO is supported in the US only.
To use another login method, sign into Boostlingo in a separate tab in the same browser window.
Next steps / Getting more help
For requestors: if you’re unsure whether your Teams plan or configuration is supported, let your LSC admin know, who can escalate to Boostlingo Support.